Sure. Tickets can be purchased through our call center at +1 +1647-740-8717

Not all stops have our official signage yet due to legal restrictions. However, we will clearly state where the stop is located on the Routes page on our website and the ticket you receive in the confirmation email.

All our buses are also labelled with the Sprint Bus logo. Our office will inform you if there are any third-party vehicles arranged for pickup.

SPRINT BUS reserves the right to assign vehicle(s) based on the number of reservations for a specific trip. We mobilize Highway Coach buses, or 15-Passenger Minibuses based on the demand for a specific trip.

Standard Fare Ticket:

No Refunds.
No exchanges.
Premium Fare Ticket:

Rescheduling can be done by following the link on the electronic ticket email. Alternatively, you can request the modification by emailing us at info@sprintbus.com or contacting our call center.
Cancellation requests shall be made through our Call Center only.
Exchange and cancellation requests shall be processed in accordance with the Refund and Exchange Policy terms above.
Ticket refund requests must be received by our call center a minimum of twelve (12) hours prior to your scheduled departure time.
Exchange/rescheduling requests must be received a minimum of three (3) hours prior to your scheduled departure time.
Refunds are processed within five (5) business days after the receipt of your request.
Refunds and exchanges are only applicable for tickets purchased from Sprint Bus website or our Call Center. Tickets issued by resellers or third-party vendors are subject to the respective seller’s terms and conditions. All questions are to be addressed to the respective seller.

Buses are expected to depart at the scheduled time. If there is a serious delay at the scheduled time, you will be informed via text, email, or phone.

To ensure you don’t miss the bus, please arrive at least 15 minutes before the departure time. Please note that if you miss your bus, the ticket is not refundable or transferable to a future trip. You must purchase a new ticket.

No, you don’t need the printed ticket at all. We try to make the sprint bus experience easy and convenient. You can simply show the electronic ticket that was emailed to you at the time of booking. Our driver will scan the QR code on your ticket, and you’re ready to go.

Please send us an email to info@sprintbus.com with all the details of your lost item along with your trip (name, booking reference, and contact number) details. If found, we will update you within 24-48 hours. You can also reach out via our customer service line at
+1 647-740-8717

If needed, we can provide you with courier service for the found item, and all associated courier costs plus C$25+tax will be charged and must be paid in advance through a Credit Card.

One child under the age of two (2) can ride for free if the child is sitting on the accompanying adult’s lap. If the child requires a seat, then a separate ticket must be purchased.